[About shipping fee]
United States, Canada, Australia: flat rate of $100 by DHL.
The other countries: flat rate of $30 by EMS. (Some countries cannot be sent due to COVID-19.)Make sure to read our policy regarding customs duty burden and international shipping.
Depending on the delivery area, orders are usually shipped in about 7 business days after order completion. The EMS will then deliver your order to the address you specified in your country. (The time it takes to deliver your order depends on the specific address.)
*We are closed on Saturdays, Sundays, Japanese holidays, and New Year holidays.
Undeliverable Absence and Refusal to Accept Delivery
The period to accept delivery is set according to the EMS’s rules. We do not accept returns for undeliverable absence and refusal to accept delivery. We cannot redeliver for reasons such as an unknown address, undeliverable absence, or any other of customers’ personal reasons. If the products are returned to Japan with above listed reasons, a set service fee will be deducted from the amount that will be returned to you. We ask for your understanding in advance.
In case of returns and cancellation against the rules, undeliverable absence, and refusal to accept delivery, the company reserves the right to revoke you from using our website, so please accept the delivered products.