Things You Need to Check Before Making a Purchase

Custom duties are not included in the product price. When importing products as general freight, the importer needs to pay customs duties, value added tax/consumption tax, customs clearance fee, and other fees specified by the region. You need to pay them by yourself when the products arrive, so please make sure to check your country’s customs website, etc.

United States, Canada, Australia: flat rate of $100 by DHL.
The other countries: flat rate of $30 by EMS. (Some countries cannot be sent due to COVID-19.)


Shipping Fee and Deliver

<United States, Canada and Australia>
For delivery, we use the DHL. Please check Details of DHL Delivery Services.
We charge a flat rate of $100 as a shipping fee.
<The other countries>
For delivery, we use the EMS provided by JAPAN POST Co., Ltd. However, please note that their delivery areas are limited.
Details of Delivery Services by Country/Region
We charge a flat rate of $30 as a shipping fee.
Shipping Time
Depending on the delivery area, orders are usually shipped in about 7 business days after order completion. The EMS will then deliver your order to the address you specified in your country. (The time it takes to deliver your order depends on the specific address.)

*We are closed on Saturdays, Sundays, Japanese holidays, and New Year holidays.
Undeliverable Absence and Refusal to Accept Delivery

The period to accept delivery is set according to the EMS’s rules. We do not accept returns for undeliverable absence and refusal to accept delivery. We cannot redeliver for reasons such as an unknown address, undeliverable absence, or any other of customers’ personal reasons. If the products are returned to Japan with above listed reasons, a set service fee will be deducted from the amount that will be returned to you. We ask for your understanding in advance.
In case of returns and cancellation against the rules, undeliverable absence, and refusal to accept delivery, the company reserves the right to revoke you from using our website, so please accept the delivered products.